FREQUENTLY ASKED QUESTIONS

 

When will I be charged?

Your initial purchase will charge immediately and be shipped within 5 days.  Going forward, you will then be charged on the on the same day every month and shipped within 5 days.

Exchange Policy

We accept exchanges.  Please mail the unworn/unwashed leotard back to us with tags intact to:

9186 Glades Rd
Boca Raton, FL 33434

Please email us at info@gymfoxinabox.com before sending the return to let us know what we need to send in return.


Cancelation Policy

You may cancel before your first box is shipped.  Once your box is shipped you may cancel after your subscription has completed.

Can I pick out the leotard my child receives?

We give you a detailed survey to fill out after payment. This is your chance to be as specific as you like so we have the highest chance of sending a leotard your child loves! Part of the magic of Gym Fox is the element of surprise for both the parent and the gymnast. Otherwise, you would just buy from a typical retail site. In the words of one of our clients, "If you asked me if you could send a Disney leotard, I would have said no. But, she LOVED it to my surprise!"

What if I don’t like the leotard?

We are committed to 100% customer satisfaction.  If you are not happy with your leotard selection, we will be happy to exchange your leotard and send you a new selection.  

Please mail the unworn/unwashed leotard back to us with tags intact to:

2901 Clint Moore Road
Suite 335
Boca Raton, FL 33496


My child grows so fast. What if I need to change sizes?

We expect that your child will grow and that’s the beauty of Gym Fox! Simply email info@gymfoxinabox.com and give us your name and the new size and we will update your account for your next shipment.


Can I share a subscription between my kids?

At this time, each subscription is for one child only. We do not honor size switching for different children or siblings. If you would like test a box, we do offer specialty boxes from time to time, like the Birthday Box and the Holiday Box!


How often am I billed?

Your card will auto-bill once every month and your box will ship one week after.


What can I expect to receive in the box with the leotard?

A monthly collection of name brand leotards handpicked for your special gym fox along with the coolest customized gymnastics and fitness related goodies. These items are non-returnable and non-exchangeable.


How many extra items come in my athlete's box?

This will vary. We base what we send on size, weight, value and current partners we are working with. If we send a larger main extra item, we'll likely send smaller accessories. 

When will my box ship?

In most cases, we ship the next day.  However, if we don't have the perfect fit for you in stock, we special order then ship as soon as it is delivered. Your box will ship within 10 business days after your purchase. If this is the case, we will send you an email with your expected ship date.