FREQUENTLY ASKED QUESTIONS
When will I be charged?
If you subscribe on the 20th-5th of the month, your initial purchase will charge immediately and be shipped within 5 days. Going forward, you will then be charged on the 5th of the month and shipped by the 10th of the month.
If you subscribe on the 6th-19th of the month, your initial purchase will charge immediately and be shipped within 5 days. Going forward, you will then be charged on the 20th of the month and shipped by the 25th of the month.
You may cancel within the first month.
We would suggest just trying out the 3 box subscription first if you are unsure. We do accept exchanges and offer a very detailed preferences survey after payment. You can be as specific as you like on that to ensure that we send you the best possible leotard. Because we are still a growing company and we make purchases based on the subscriptions we receive, we do not offer cancellation after the first month.
Can I pick out the leotard my child receives?
We give you a detailed survey to fill out after payment. This is your chance to be as specific as you like so we have the highest chance of sending a leotard your child loves! Part of the magic of Gym Fox is the element of surprise for both the parent and the gymnast. Otherwise, you would just buy from a typical retail site. In the words of one of our clients, "If you asked me if you could send a Disney leotard, I would have said no. But, she LOVED it to my surprise!"
What if I don’t like the leotard?
We will be happy to exchange your leotard and send you a new selection. You pay the return shipping and we will ship a new one to you at our shipping expense.
My child grows so fast. What if I need to change sizes?
We expect that your child will grow and that’s the beauty of Gym Fox! Simply email email@example.com and give us your name and the new size and we will update your account for your next shipment.
Can I share a subscription between my kids?
At this time, each subscription is for one child only. We do not honor size switching for different children or siblings. If you would like test a box, we do offer specialty boxes from time to time, like the Birthday Box and the Holiday Box!
How often am I billed?
Your card will auto-bill once every month (every 4 weeks) and your box will ship one week after.
What can I expect to receive in the box with the leotard?
While the leotard is the focal point of the shipment, we throw in some other fun sporty doo-dads just for fun! These items are non-returnable and non-exchangeable.
How many extra items come in my athlete's box?
This will vary. We base what we send on size, weight, value and current partners we are working with. If we send a larger main extra item, we'll likely send smaller accessories. The biggest value of the box is the quality leotard and the element of fun at a great price. The fun extras are a bonus!
When will my box ship?
In most cases, we ship the next day. However, if we don't have the perfect fit for you in stock, we special order then ship as soon as it is delivered. Your box will ship within 10 business days after your purchase. If this is the case, we will send you an email with your expected ship date.